Frequently Asked Questions Regarding Nonin® Products

1. How will I know that my NONIN oximeter has the sensor recognition capability?

Answer:
A label marked NONIN SENSORS will appear next to the sensor port on all oximeters incorporating the sensor recognition capability. If you have a question, please contact NONIN's Technical Service department at 800-356-8874. Please have the device serial number available.

2. Can I use my existing NONIN-branded sensors with NONIN oximeters that have the sensor recognition capability?

Answer:
Yes. NONIN-branded sensors purchased both before and after this update will be compatible with NONIN oximeters.

3. What happens when I plug in a sensor that is not NONIN-branded?

Answer:
NONIN Avant® Series - 9600, 9700, 2120, 4000
NONIN Handheld Series - 2500 PalmSAT® Series, 8500 Series, 9840 Series

NONIN cannot assure accuracy on a non-specified or competitor sensor, however you may see the following:

  • The NONIN oximeter will not give readings for SpO2 or Heart Rate, nor will the pulse strength
    indicator illuminate. See images below.(Avant Series and Handheld Series)
  • A sensor fault icon appears. (Avant Series Only)

Important Note: Refer to your product user manual for a complete explanation. Click on Images to Enlarge

4. How can I identify a NONIN-branded sensor or a NONIN-branded extension cable?

Answer:
All NONIN-branded sensors and NONIN-branded extension cables have the NONIN logo embossed on the sensor connector. The exception is the new line of Soft Sensors (model numbers 8000SS, 8000SM, and 8000SL) and Value Line disposable sensors (6000A, 6000P, 6000I, and 6000N), these sensors will come in NONIN packaging.

5. Can I upgrade my existing NONIN oximeter to include the sensor recognition capability?

Answer:
No. (NONIN oximeters that do not have the sensor recognition capability cannot add it at a later date.)

6. In the future, will I be able to order NONIN oximeters that do not include the sensor recognition capability?

Answer:
No. (NONIN oximeters that do not have the sensor recognition capability cannot add it at a later date.)